Alerts

For your reference, this page contains current as well as past alerts posted on the Employee Health Plan site.

Copayments required for nonemergency outpatient appointments

At Cleveland Clinic, our first responsibility is to care for our patients, their health and the well-being of the communities we serve. To bring our mission to those who are in need, we also care for our organization.

Starting June 1, 2025, copays for nonemergency outpatient services at all Cleveland Clinic U.S. locations will be required by the time of service. This includes scheduled office visits, outpatient diagnostic testing, outpatient procedural visits and in-office procedures. If a patient is unable to make the copay, we will offer to enroll them in a 0% interest payment plan. Then, the patient’s appointment will continue as scheduled. Our process update for collecting insurance copays is not intended to disrupt patient care.

More information can be found on the Cleveland Clinic Newsroom.